Debt Collection Solutions

1. Definitions

   'The Client' means any individual, company, partnership or trader using services provided by Debt Collection Solutions Ltd. 'Services' means any activities carried out by Debt Collection Solutions Ltd on behalf of the client. 'Customer' means any person or persons that owe monies to the Client, can be referred to as a 'debtor' also.

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2. Information

   Full information about the debt must be passed to Debt Collection Solutions Ltd, which must include:

   • Company Name
   • Addressee
   • Address
   • Description of Debt
   • Original Balance
   • Current Balance
   • Actions to Date (including copies)

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3. Use of Information and Confidentiality

   All information given to Debt Collection Solutions Ltd by our clients will be treated as strictly private and confidential and will be subject to the Data Protection Act 1998.

   All information provided by Debt Collection Solutions Ltd under these terms and conditions shall be treated in confidence by the client, and shall not, other than by County Court Order be communicated, copied or otherwise divulged to any person or party whatsoever.

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4. Liability

   The client warrants that all debts referred to Debt Collection Solutions Ltd are true and valid. It is the Clients responsibility to inform Debt Collection Solutions Ltd immediately where any payment is received directly from the customer to the Client (or third parties) on all debts that have been passed to Debt Collection Solutions Ltd.

   The client must notify Debt Collection Solutions Ltd immediately if there is any change in the amount due in respect of any account passed to Debt Collection Solutions Ltd for collection.

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5. Indemnity Debt Collection

   Accounts settled and any monies received via any source after intervention, Debt Collection Solutions Ltd are subject to commission fees at the prevailing rate. These fees must be settled within 30 days from the date of payment receipt.

   The client must recognise that whilst every effort is made by Debt Collection Solutions Ltd to recover the outstanding balance, no guarantee is either expressed or implied that such money will be recovered.

   If a case is recommended by Debt Collection Solutions Ltd for litigation, no action will take place without the Clients approval, and only after all legal tariffs have been discussed and agreed upon by both Debt Collection Solutions Ltd and the Client.

   It is the Clients responsibility to advise Debt Collection Solutions Ltd where any payment is received directly from the debtor after legal action has been instigated. Failure to do so may breach the contract between Debt Collection Solutions and the Client and may make it difficult for the solicitor to recover any advance court costs that may have been made. Debt Collection Solutions Ltd will not accept liability for any unnecessary costs, which might result.

   It is accepted that the Client will be notified in advance of any additional costs resulting from legal action, or fees the Client is likely to incur whilst Debt Collection Solutions Ltd carries out the Clients instructions.

   The time Debt Collection Solutions Ltd takes to perform any obligation under this contract shall not be the essence of the contract. Where agreed in advance, Debt Collection Solutions Ltd will accept settlement of the debt by installments. The agreed upon fee will be taken from each installment collected.

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6. General Conditions

   We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

   We collect information about you in order that we may effectively process services that you request we perform.

   We will not e-mail you in the future unless you have given us your consent, or unless it is in reply to a specific service request.

   All information provided by Debt Collection Solutions Ltd under these terms and conditions shall be treated in confidence by the client and shall not other than by County Court Order be communicated, copied or otherwise divulged to any person or party whatsoever.

   We will give you the chance to refuse any marketing email from us in the future.

   The type of information we will collect about you includes:

   • Your name
   • Company details
   • Address
   • Phone/fax number and email address

   We will strive to ensure that the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

   In addition to information we ask from you specifically, our website also tracks some information passively. This information is collected in order to assure that our site runs smoothly, and that you have a good experience whilst visiting us. With each visit to our website our webserver automatically recognises the browser you are using, your IP address, the URL that referred you to our site and all of the areas within our site that you visit. We use this information only in a general context that does not personally identify individual users but still allows us to analyse trends concerning our site and thus improve it accordingly.

   Debt Collection Solutions Ltd will be given full control to utilise legal methods of recovery.

   Debt Collection Solutions will act in a professional and courteous manner at all times and in conjunction with the code of conduct.

   Debt Collection Solutions will issue up to three letters/phone calls to the debtor before a visit is made to the property.

   Debt Collection Solutions will send all payments to the client within 7 days of the payment clearing (unless arranged otherwise).

   Debt Collection Solutions will deduct commission at the prevailing rate to all payments received before sending to the client.

   Debt Collection Solutions will destroy all paperwork relating to the case when the account is closed (unless requested otherwise).

   Debt Collection Solutions will report any incidents to the client where collection of the debt is not appropriate, giving full reasons.

   Under no circumstances will Debt Collection Solutions be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):

   • Loss of data
   • Loss of revenue or anticipated profits
   • Loss of opportunity

   The names, images and logos identifying Debt Collection Solutions and their products and services are subject to copyright, design rights and trademarks of Debt Collection Solutions Ltd. Nothing contained in these terms shall be construed as conferring by implication, or otherwise any licence or right to use any trademark, patent, design right or copyright of Debt Collection Solutions, or any other third party.

   Debt Collection Solutions Ltd will never reveal any personal information about our clients (for example: telephone number, home address or email address), unless given written permission from the client.

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